TESTIMONIALS
We are so lucky we get to help families on their aged care journey.
Here is what some of our clients have to say about their experience working with Family Aged Care Advocates.
Leigh
Leigh, an Ex pat based in Hong Kong shares her experience of working with us to sort out her mothers home care package in Australia.
Justine
Justine talks about her experience with the Dignity Plan and Family Aged Care Advocates.
LANCE
I wanted to express my thanks and appreciation for what Family Aged Care Advocates has done for my wife and I during her move into residential aged care.
You have done so much for us. You helped negotiate some fee reductions with the facility. You helped complete and submit Centrelink forms and ensure that everything came back correct. As previous self-funded retirees, you were able to apply for, and obtain, a part-pension for both of us.
When we first met, you said the work involved would typically take about 6 months. Not knowing exactly what was involved, I couldn’t see how that would be the case. You were telling the truth – it has pretty much taken all of that time to sort things out and make sure everything is correct and running smoothly.
I couldn’t have done this myself. Your guidance and expertise has been invaluable. You’ve done everything you said you would do in a timely manner and keep me updated and informed along the way.
Your focus has undoubtedly been on us and helping get through an unplanned and difficult time in our lives. This has allowed me to focus on the most important thing I needed to do which was to look after my wife and myself.
I would refer Family Aged Care Advocates to anyone entering the aged care maze. In fact, I have done exactly that already.
PAUL
On behalf of our family Shane, we wanted to write to you to express our sincere thanks and gratitude for everything Family Aged Care Advocates has done for us with our Mum & Dad’s journey into residential aged care.
We initially sought advice and assistance from a financial planner who offered aged care services, amongst other things. For a fee, they basically filled in a form and sent it off to Centrelink and never followed anything up with Centrelink ... or us.
The form was incorrectly filled out and it caused us much grief and lost time. We were referred to you as a specialist in the aged care space to see if you could sort things out for us.
Sort things out you did indeed. This included multiple contacts with Centrelink to sort out our parents aged care fees they were paying and restart their ceased age pensions. You also liaised with the aged care facility on our behalf to ensure the aged care fees charged were corrected and monitored that over time. This was all done whilst our parents moved rooms multiple times. All this was done professionally and diligently keeping us in the loop at all times.
Even with our parents passing we asked if you would intervene in a repayment problem and you sorted this out for us really quickly.
Your aged care service has been invaluable to our family. It has proven to us that this is an area that needs complete focus and specialist attention.
Our family has absolutely no hesitation referring Family Aged Care Advocates to families like ours who are busy ... but want to do the right thing by their much loved parents.
Darcy & PAt
We wanted to say thank you so much for helping us get the help and care we need to live better, happier and longer in our own home. Who could possibly work all this out? We couldn’t … and neither could our family. It’s so complicated and there are long delays waiting for something to happen.
We could have easily given up if it wasn’t for Family Aged Care Advocates. You have done so much to help us.
It started with you helping us understand Darcy’s home care package assessment. You contacted My Aged Care with us to find out where things were at and how long it was going to take to get the package funds to pay for care services. At the same time, you had a look at relevant home care providers and narrowed the field down to two. You then organised interviews with the 2 shortlisted providers and sat in on the interviews which really helped us choose one. We are happy with our choice so-far.
You also helped us contact My Aged Care to request a reassessment for Pat. We were advised that the reassessment was going to happen … but not told exactly when that would be.
So we waited … and we waited. Unexpectedly, Pat had a fall and found herself in hospital. Family Aged Care Advocates again came to our assistance organising with the relevant hospital staff for a transitional care program assessment for when Pat returned home.
We are back together at home and the transitional care program help we are getting is wonderful. We have also been advised that Pat has had a home care package approved as well … now we wait for that.
Thank you for everything that Family Aged Care Advocates have done to help us. We definitely could not have done this on our own. You have organised lots of things with, and for, us and followed up on everything to make sure things are being done to help us and that we are happy with everything.
We would refer Family Aged Care Advocates to anyone entering the home care maze. It’s complicated and it takes a long time. We could have easily given up … or settled for things we didn’t want or need. You remained persistent and regularly checked-in to see that we were going ok. That has been much appreciated by both of us and our family.