About Us
WHY WE DO WHAT WE DO
Family Aged Care Advocates was born out of the frustration of seeing too many families struggle with the stress and uncertainty of the aged care journey.
Through our own personal and professional experiences we identified there was a need for an independent voice to guide families through what can be a very confusing and convoluted process.
We strongly believe that better outcomes are achieved when you get talking early and proactively plan for an aged care journey on your terms. However, we also understand that in reality many care decisions are made in hospital hallways and carparks in times of crisis.
We know that this means that there are often compressed timelines and elevated emotions and stress resulting in uncertainty and overwhelm. This is where Family Aged Care Advocates can really help. We are independent and only interested in the right outcome for you; and we know aged care comprehensively.
Family Aged Care Advocates is based in Byron Bay, NSW, working with families across Australia and expats from around the globe.
SHANE HAYES
About SHANE
Having been a financial planner since 2002, I made the decision to focus on aged care in mid-2018 due to personal experiences. Aged care is all that I do. I have found the aged care industry to be “well-intentioned but misaligned”. Each area in the aged care value chain “does their bit” ... but nobody helps you get from “one bit to the next”, you just have to work that out for yourself.
I started talking to people about whether they have had to deal with aged care, and just about everyone either has their own story to tell or knows someone who does. All concluding with “it’s a nightmare”.
I started to look around my local community and found that nobody was publicly talking about the aged care journey. I hired a local hall, invited some guest speakers along and put an advertisement in the local newspaper promoting a forum talking about aged care. People flocked to it.
From that point, I knew that my aged care business was viable and needed by people.
Family Aged Care Advocates has developed since then where we now offer a full-range of aged care services throughout Australia.
I see first-hand the emotions and stresses that family members go through – both good and bad, happy and sad, certain and uncertain. Operating independently, I’m able to make a real difference to people’s lives helping them age with dignity.
I am proud to be very active in my northern NSW communities as a Future2 ambassador helping not-for-profits with much-needed grants to help young Australians.
Business For Good
As a BIG1 Business for Good, we incorporate purpose and meaning to our business through giving. Together, we are making a difference in the world by doing what we do every day.
By creating micro-giving impacts everyday, we believe that great things can be achieved.
